FAQS
WHEN WILL MY ORDER SHIP?
WE WILL TRY OUR BEST TO HAVE YOUR ORDER SHIPPED OUT THE NEXT DAY, BUT IT IS NOT GUARANTEED. BECAUSE MERCHANDISE IS CUSTOMIZED AND PRINTED BY HAND, SHIPPING MAY TAKE UP TO 5 BUSINESS DAYS. IF YOUR PACKAGE HAS NOT BEEN SHIPPED OUT WITHIN THAT TIME, AND YOU HAVE NOT RECEIVED ANY TRACKING INFORMATION VIA EMAIL, THERE MAY BE AN ISSUE WITH THE POSTAL SERVICE. PLEASE CONTACT US SO THAT WE BECOME AWARE AND HELP FIND YOUR PACKAGE.
PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED.
Want a largE cuStom ordEr? Email uS AT contact@SrapparElStudio.com
RETURNS/EXCHANGE POLICY
*ALL SALES ARE FINAL*
If you bEliEvEd an itEm in your ordEr iS incorrEct or dEfEctivE, Such aS rEcEiving thE wrong SizE, plEaSE Email uS at contact@SrapparElStudio.com within 3-5 dayS of rEcEiving your ordEr So that wE can bEgin a REturn Authorization. PlEaSE writE “OrdEr # XXX - REturn” in thE SubjEct linE and includE dEtailEd picturES of dEfEctivE mErchandiSE. DEfEction iS at thE diScloSurE of SR APPAREL STUDIO. PlEaSE bE awarE that colorS may vary bEtwEEn mErchandiSE imagES and thE goodS rEcEived. If SR APPAREL STUDIO dEEmS thE mErchandiSE to bE dEfEctivE a complimEntary rEturn labEl will bE providEd and you will bE iSSuEd a rEfund upon thE rEturn of thE ordEr. PlEaSE Ship thE rEturn within 3-5 daYS of receiving thE labEl. PlEaSE notE It makE takE up to 5 buSinESS dayS for fundS to bE rEturnEd.